:: Volume 35, Issue 3 (2020) ::
GeoRes 2020, 35(3): 283-292 Back to browse issues page
Effect of Organizational Trust Management with Ethical Intelligence Approach on Organizational Citizenship Behavior in the Financial and Credit Institutions of Khorasan Razavi Province, Iran
Azam Maleki *1, Mahmoud Ghorbani2, Seyed-Akbar Nilipour-Tabatabaei3, Hosseinali Niroumand4
1- Crisis Engineering and Natural Disaster, Research Institute of Shakhes Pajouh,Isfahan, Iran , mlkaz@yahoo.com
2- Department of Humanities Science & Accounting, Islamic Azad University,Mashhad Branch,Iran
3- Department of Industrial Engineering, Faculty of Industrial Engineering, Malek Ashtar University of Technology, Isfahan, Iran
4- Department of Statistics, Faculty of Mathematical Sciences, Ferdowsi University of Mashhad, Mashhad, Iran
Abstract:   (341 Views)
Aims & Backgrounds: The valuable personality trait that has attracted so much attention today is organizational citizenship behavior. In addition, organizational trust is one of the important factors that influence organizational citizenship behavior. The foundation of all values and behaviors in the organization is moral values, and managers must always consider the highest ethical standards in their organization. The purpose of this study was to design the effect of organizational trust management with an ethical intelligence approach on organizational citizenship behavior.
Methodology: This research is developmental-applied in terms of purpose and hybrid (qualitative-quantitative) in terms of method. The statistical population was all employees of financial and credit institutions active in Khorasan Razavi province (13 institutions with 453 branches) in October 2015, 336 of whom were selected by the two-stage cluster sampling method. The research tool was a questionnaire whose face validity and reliability by Cronbachchr('39')s alpha coefficient were assessed. Data were analyzed using the Delphi technique, Exploratory factor analysis, and Structural Equation Modeling.
Findings: The relationship between ethical intelligence and organizational trust management and organizational citizenship behavior was significant and ethical intelligence had a 79% effect on organizational trust management and a 67% effect on organizational citizenship behavior. The relationship between organizational trust management and organizational citizenship behavior was also significant, and organizational trust management explained 84% of organizational citizenship behavior (p<0.0001).
Conclusion: Organizational trust management with the approach of ethical intelligence and ethical intelligence alone has a role in explaining the variance of organizational citizenship behavior.
Keywords: Organizational Trust Management, Ethical Intelligence, Organizational Citizenship Behavior
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Article Type: Original Research | Subject: Special
Received: 2017/08/26 | Accepted: 2018/03/12 | Published: 2020/07/31

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Volume 35, Issue 3 (2020) Back to browse issues page